Privacy Policy

Last Updated: April 2026

Introduction

Bob Rohrman Collision Repair Center ("we," "us," or "our") operates the website www.rohrmanbodyshop.com. This Privacy Policy describes how we collect, use, and protect personal information when you visit our website, use our services, or otherwise interact with us. By using our website, you agree to the practices described in this policy.

Information We Collect

We may collect the following types of information:

Personal Contact Information

When you submit an estimate request, book an appointment, or fill out a contact form, we may collect your name, phone number, and email address.

Vehicle Information

To provide collision repair services, we may collect information about your vehicle, including make, model, year, VIN, and photos of damage.

Website Usage Data

We automatically collect certain information when you visit our website, including your IP address, browser type, operating system, referring URLs, pages viewed, and time spent on our site. This data is collected through cookies and similar technologies such as Google Analytics.

How We Use Your Information

We use the information we collect for the following purposes:

• Provide repair services — to assess damage, prepare estimates, and complete collision repairs on your vehicle.
• Communicate about repairs — to contact you regarding the status of your vehicle, repair updates, and appointment confirmations.
• Process insurance claims — to coordinate with your insurance company and facilitate the claims process on your behalf.
• Send appointment reminders — to remind you of upcoming appointments or follow up on completed repairs.
• Improve our website — to analyze how visitors use our site so we can enhance the user experience, content, and functionality.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Insurance companies — We share vehicle and claim-related information with your insurance provider only as needed to process and settle your repair claim.
• Third-party service providers — We use CarWise to facilitate online estimates and appointment bookings. When you use these features, your information is shared with CarWise in accordance with their privacy practices.
• Legal requirements — We may disclose your information if required to do so by law or in response to a valid legal request.

Cookies & Tracking

Our website uses cookies and similar tracking technologies to improve your browsing experience and analyze site traffic.

• Google Analytics — We use Google Analytics to understand how visitors interact with our website. Google Analytics collects information such as pages visited, time on site, and referral source. This data is aggregated and anonymous. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
• Essential cookies — We use cookies that are necessary for basic site functionality, such as remembering your language preference and maintaining your session.

Most web browsers allow you to control cookies through their settings. Please note that disabling cookies may affect some features of our website.

Third-Party Links

Our website may contain links to third-party websites and services, including:

• CarWise — for online photo estimates and appointment scheduling.
• Google Maps — for directions to our facility.
• Social media platforms — such as Facebook and Instagram.

These third-party sites have their own privacy policies, and we are not responsible for their content or practices. We encourage you to review the privacy policies of any third-party site you visit.

Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or method of electronic storage is completely secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

Your Rights

You have the following rights regarding your personal information:

• Access — You may request a copy of the personal information we hold about you.
• Correction — You may request that we correct any inaccurate or incomplete personal information.
• Deletion — You may request that we delete your personal information, subject to certain legal obligations we may have to retain it.
• Opt out of marketing — You may opt out of receiving promotional communications from us at any time by contacting us directly or following the unsubscribe instructions in any marketing email.

To exercise any of these rights, please contact us using the information provided below.

Children's Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately and we will take steps to delete that information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

• Bob Rohrman Collision Repair Center
• 3400 National Drive, Lafayette, IN 47905
• Phone: (765) 448-1100
• Email: collision@rohrmanAUTO.com
• Hours: Monday–Thursday 7:30 AM – 5:00 PM | Friday 7:30 AM – 6:00 PM